Refunds & Cancellations

Every song and video we deliver is personalized and generated specifically for your order based on the details, lyrics, and preferences you approve. Because of this, our refund policy differs from a typical physical-goods store.

1General policy

Once generation of your song or video has started after payment, the order cannot be cancelled or refunded, since production work begins immediately and the result is custom-made for you.

2When you are eligible for a refund

• Payment charged, order not started: if your payment was successfully charged but your order never entered production due to a technical error on our side, you're entitled to a full refund.
• Failed generation: if we are unable to successfully generate and deliver your song or video due to a fault on our end, you're entitled to a full refund.
• Duplicate charge: if you were charged more than once for the same order, the duplicate charge will be refunded in full.

3When you are not eligible for a refund

• You've approved the lyrics/style and generation has started or completed.
• You're dissatisfied with the creative outcome (voice, melody, style) despite the order matching your approved lyrics and requested format.
• You provided inaccurate information (names, pronunciation, dates, photos) that affected the result.
• You changed your mind after payment but before approving lyrics — in this case, contact us promptly and we'll do our best to accommodate a cancellation before production starts.

4How to request a refund

Email customer.support@saybysong.com with your order number (from your order history) and a description of the issue. We review every request individually and aim to respond within 3–5 business days.

5Refund timelines

Approved refunds are issued to your original payment method via Cashfree Payments. Depending on your bank or payment provider, it can take 5–10 business days for the refund to reflect in your account after it's processed on our end.

6Order cancellation before payment

You can leave the song creation flow at any point before payment without any charge — nothing is billed until you complete checkout.

7Contact

Questions about this policy? Email customer.support@saybysong.com.